Refund policy

RETURN AND REFUND POLICY Last updated: September 30, 2026

Who is the seller? For all products sold and shipped by Marshaal, Marshaal (Kerkstraat 13, 8930 Menen, Belgium, VAT BE1018315797) is the seller and is responsible for returns and refunds. If a product or service is clearly marked as offered by an independent vendor, that vendor's own return terms apply.

14-day right of withdrawal (EU customers) You can cancel your order within 14 days after you receive it, without giving a reason. To do so, email us at info@marshaal.com with your order number and let us know you want to return it.

How to return After contacting us, please send the product back within 14 days. The product should be unused, in its original packaging, and with all accessories. Unless the product is faulty or incorrect, return shipping costs are paid by the customer.

Refunds We refund the full amount, including the original standard shipping cost, within 14 days after we receive your cancellation request. We may wait with the refund until we receive the product back or proof that you've sent it. Refunds go to your original payment method.

Exceptions For health and hygiene reasons, cosmetics and personal care products (such as Dead Sea products) can't be returned once the seal or packaging has been opened.

Damaged, faulty, or wrong items If your item arrives damaged, faulty, or incorrect, contact us within 14 days of delivery with photos. We'll send a replacement or give a full refund, and you won't pay anything for the return.

Legal guarantee EU customers have a 2-year legal guarantee for products that are faulty or don't match their description.

Customers outside the EU Customers in the Gulf region and other countries have the rights provided by their local consumer protection laws. Contact us at info@marshaal.com and we'll help you.

Contact: info@marshaal.com